Useful information about credit cards and car credit

On this page, you will find information that may be helpful for you

I lost my card, the phone service is closed, I’m unsure about making credit card payments online, I don’t know how much car credit I have...

If you have any of these topics on your mind, you can find more information about them on this page. If you cannot find what you are looking for on our website, our Customer Service is happy to answer your questions.

Strong identification required for online card payments as of 1 January 2021

Please check that the phone number you have given us is correct

It is important that you have provided us with a correct phone number, which enables you to start using strong identification services for your online card payments. You can check or change your phone number as follows:

You can also send a message to our Customer Service via Nordea OmapostiOpens new window.

Read more about strong identification services for online payments hereOpens new window.

Text message reminding you of an overdue invoice

As a new service for our customers, we will automatically send a text message reminder of their overdue invoices. The reminder is sent after three banking days have passed from the due date of the invoice and the payment does not yet show on our account.

If you have already paid the invoice and your payment is on the way, you are not required to do anything (the automatic text message is free of charge). You can check from your account transactions when you have paid the invoice.

If you prefer not to receive automatic text messages regarding your overdue invoices, you can call Nordea Finance Customer Service or send a message via  Nordea OmapostiOpens new window. You can log in to Omaposti with your own bank’s online banking codes or with the Mobile ID. As a Nordea customer, you can also send a message in Nordea Netbank and Nordea Mobile.

Meillä on tyytyväiset asiakkaat

Hyvä asiakaskokemus on tunne, jonka jokainen meistä perustaa omiin arvoihin ja toiveisiin. Hyvä asiakaskokemus voi syntyä niin helppokäyttöisestä ja selkeästä digitaalisesta palvelusta, kuin henkilökohtaisesta kohtaamisesta asiakaspalvelussa työskentelevän henkilön kanssa. Monesti myös henkilökohtaisten raha-asioiden hoidossa hyvällä asiakaskokemuksella on vieläkin suurempi merkitys asiakastyytyväisyyteen.

Nordea Rahoituksen asiakaslupaus on olla luotettava asiakaslähtöinen palveluyhtiö, jossa jokaisen asiakkaan tarpeet ja toiveet ovat tärkeitä. Pyrimme aina hoitamaan jokaisen asiakaskohtaamisen asiakkaan kannalta parhaalla mahdollisella tavalla. 

Nordea Rahoituksen henkilökunta on hyvin motivoitunutta ja ammattitaitoista. Hyvän yhteishengen myötä meillä on myös hyvin tyytyväisiä asiakkaita. Mittaamme asiakkaidemme tyytyväisyyttä erilaisten mittareiden ja palautteiden avulla, esim. NPS-indeksillä. Viimeisimmän, maaliskuussa 2021 tehdyn tutkimuksen mukaan asiakkaidemme suositteluhalukkuus eli NPS luku oli 50 joka on verrattain korkealla tasolla.

Erinomaiset tulokset eivät siis ole sattumaa, vaan iloisen ja motivoituneen henkilökunnan aito halu olla asiakkaidemme apuna ja tukena.

Be smart online Opens new window

Using your credit card for online shopping is quick and easy but there are a few things to keep in mind before disclosing your card details online.

Read more how to be smart while online shopping Opens new window

Help with invoice payments Opens new window

There may be times when you need more time to repay your credit. You can adjust your monthly repayment amount by lowering your repayment percentage or taking an instalment-free month.

Read more about adjusting your payments Opens new window

Which channel should I use for my banking? Opens new window

We have compiled a comprehensive list of the channels and functions in which you can manage your credit as a Nordea customer or another bank’s customer. See which channel to use and whether you can take care of the matter in one of our self-services.

Find your channel Opens new window

Privacy policy in Nordea Opens new window

Nordea is fully committed to protecting your individual rights and keeping your personal data safe. Read how we process individuals’ personal data.

Nordea's privacy policy Opens new window

Have you lost your card? Opens new window

If you card has been lost or stolen, it should be blocked right away. Read more about how to do this.

Blocking a card Opens new window

OmaLuotto-service at your convenience Opens new window

OmaLuotto-service allows you to manage your credit facility independently. Log in with your online banking codes when it suits you best.

Read more about OmaLuotto-service Opens new window

Self-service for checking your car finance details 24/7 Opens new window

If you are not a Nordea customer but want to check your car credit details, you can log in to the Car Finance Details 24/7 service anytime.

Log in to Car Finance Details 24/7 Opens new window

Best of luck with your studies Opens new window

As a university student, you are eligible for getting a credit card without any regular income.

Read more Opens new window

No more need for a credit card? Opens new window

It is ok to give up a credit card you no longer need. Simply closing your card is not enough to end your credit agreement. You also have to provide us with a notice of termination.

Termination of credit agreement Opens new window

Why do we want to get to know you? Opens new window

Banks are subject to many laws including ones that seek to prevent, for example, money laundering, terrorism and financial crime. We comply with these laws, too, and take our corporate social responsibility very seriously.

Read more Opens new window