Useful information about credit cards and car credit

On this page, you will find information that may be helpful for you

Break in Nordea’s banking services on Sunday 7 March 2021

The service break will begin at 01.00 at night on Sunday 7 March. The break affecting cards is estimated to end around 21.00, and the break affecting other services at around midnight, meaning that our services will be unavailable for almost the entire Sunday.

During the service break, cash cannot be withdrawn with Nordea’s cards, and Nordea’s access codes cannot be used for electronic identification. Please be aware of this, for example, when making health care appointments or logging in to the Suomi.fi service. Netbank and mobile bank will be unavailable during the entire break. Card payments will be possible with certain restrictions at stores and unmanned petrol stations, for example, but the payment process may be slow and payments may not go through.

We would like to remind you to prepare for the service break well in advance by doing all necessary purchases already on Saturday and by reserving cash for Sunday as necessary. Especially if you have your winter holidays during this time, please prepare in advance so that you can enjoy carefree holidays.

The break will also impact the payment cards issued by Nordea Finance (Stockmann Mastercard, Finnair Plus Mastercard and Tuohi Mastercard) as well as its services, such as OmaLuotto, Car Finance Details 24/7, Nettiluotto and the Nordea Finance Portal. 

You can find up-to-date information on the service break on our website nordea.fi.Opens new window

I lost my card, the phone service is closed, I’m unsure about making credit card payments online, I don’t know how much car credit I have...

If you have any of these topics on your mind, you can find more information about them on this page. If you cannot find what you are looking for on our website, our Customer Service is happy to answer your questions.

Strong identification required for online card payments as of 1 January 2021

Please check that the phone number you have given us is correct

It is important that you have provided us with a correct phone number, which enables you to start using strong identification services for your online card payments. You can check or change your phone number as follows:

You can also send a message to our Customer Service via Nordea OmapostiOpens new window.

Read more about strong identification services for online payments hereOpens new window.

Be smart online Opens new window

Using your credit card for online shopping is quick and easy but there are a few things to keep in mind before disclosing your card details online.

Read more how to be smart while online shopping Opens new window

Help with invoice payments Opens new window

There may be times when you need more time to repay your credit. You can adjust your monthly repayment amount by lowering your repayment percentage or taking an instalment-free month.

Read more about adjusting your payments Opens new window

Which channel should I use for my banking? Opens new window

We have compiled a comprehensive list of the channels and functions in which you can manage your credit as a Nordea customer or another bank’s customer. See which channel to use and whether you can take care of the matter in one of our self-services.

Find your channel Opens new window

Privacy policy in Nordea Opens new window

Nordea is fully committed to protecting your individual rights and keeping your personal data safe. Read how we process individuals’ personal data.

Nordea's privacy policy Opens new window

Have you lost your card? Opens new window

If you card has been lost or stolen, it should be blocked right away. Read more about how to do this.

Blocking a card Opens new window

OmaLuotto-service at your convenience Opens new window

OmaLuotto-service allows you to manage your credit facility independently. Log in with your online banking codes when it suits you best.

Read more about OmaLuotto-service Opens new window

Self-service for checking your car finance details 24/7 Opens new window

If you are not a Nordea customer but want to check your car credit details, you can log in to the Car Finance Details 24/7 service anytime.

Log in to Car Finance Details 24/7 Opens new window

Best of luck with your studies Opens new window

As a university student, you are eligible for getting a credit card without any regular income.

Read more Opens new window

No more need for a credit card? Opens new window

It is ok to give up a credit card you no longer need. Simply closing your card is not enough to end your credit agreement. You also have to provide us with a notice of termination.

Termination of credit agreement Opens new window

Why do we want to get to know you? Opens new window

Banks are subject to many laws including ones that seek to prevent, for example, money laundering, terrorism and financial crime. We comply with these laws, too, and take our corporate social responsibility very seriously.

Read more Opens new window