I am already a customer

What should I know?

You have been granted finance and got the car you need, but our services do not end there. There may be changes in your life, you may want to travel or you may decide to change cars. We at Nordea Finance Finland will do our best to accommodate your situation and make it happen. Below you can find answers to some of our most frequently asked questions. Our Customer Service is happy to help if you have any further questions.

What can I do in the Car Finance Details 24/7 service?”

You can log in to the service using any Finnish bank’s online banking codes (excluding Säästöpankki) and view up-to-date details of your car credit. In the service, you can also see your outstanding debt in case you want to change cars during the agreement period. Log in to the service here.

As a Nordea customer, you can send customer mail via Netbank when you need to adjust the due date or the repayment schedule and agree on other matters which cannot be discussed via email due to bank secrecy.

How can I see my car finance details in Nordea’s Netbank?"

Your car finance must be added to your Netbank. You can call to our customer service or send Omaposti and we will add it to your netbank.  

I want to change the due date and repayment schedule of my monthly payments.

If there are changes in your life, you can adjust the due date and repayment schedule or make other changes by calling our Customer Service. As a Nordea customer, you can also send us customer mail via Netbank. Due to bank secrecy, we cannot discuss credit-related matters via email. 

I want to make an overpayment.”

You can make an overpayment to your credit, which automatically reduces the total amount of debt and thus the total interest payable. It is therefore not an advance payment towards the next monthly payment.

If you want the overpayment to be counted as an advance payment towards the next monthly payment, please contact our Customer Service before making the overpayment. We can make this change without any hassle or additional costs. 

I want to take my car abroad.”

If your car has been financed under a finance agreement, you will need written permission for taking the vehicle out of the country. Read more about the requirements for getting permission and how to apply here. Enjoy your trip!

I want to change my car’s registration details.”

Read further instructions on how to register a car in your name or declare your car off the road here.

"I would like to trade in or sell my car."

You are free to trade in or sell your car mid-term. Read more about the easiest way to do this in various circumstances here. If you have finance on your previous car, please check the amount of your outstanding debt before making a new finance calculation. 

How much do these services cost?”

Some of our services, such as the change of repayment schedule or the change of a holder, are subject to our tariff. See our hire purchase tariff here. See our leasing tariff here.

What exactly happens when my agreement ends?”
Hire Purchase

Once you have paid off your debt, we will send you a certificate for registration by post. With this, you can register the car in your name. Read more here.

If you wish to sell your car to a third party after having paid off all monthly payments, we will deliver the certificate to the new owner if separately so agreed. When the ownership of the car is transferred directly to the new owner, we need a copy of the deed of transfer or deed of sale by post or fax. Our contact information is available at the bottom of the page.

For Traficom’s deed of transfer or deed of sale, you will need the car’s, the seller’s (the borrower’s) and the buyer’s details as well as the borrower’s and buyer’s signatures and names in block letters. Visit Traficom’s website for more information.

FiksuDiili 

When you reach the end of your FiksuDiili leasing agreement, you can return the car, enter into a new agreement for a new car or buy the car for yourself by paying the final amount known as the residual value. Read more here

How can I contact your Customer Service?”

If you have any questions, you can reach our Customer Service via Netbank’s customer mail and Omaposti service or by phone.  

Call our customer service

If you have any questions, you can reach our Customer Service

0200 86210

Open Mon–Fri 9-11 and 13-16 (local network charge/mobile call charge)